Refund Policy

Refund Policy

At Mart Bazar, we believe in clear communication and responsible service.

To ensure a smooth post-purchase experience and to set proper expectations, please take a moment to review our return, refund, and replacement policy detailed below.

Return Policy

  • Returns are accepted within 10 days from the date of delivery.
  • Requests raised after this period will not be eligible for return, refund, or replacement.

Mandatory Unboxing Video (Required)

To validate product condition and ensure fair resolution, a clear unboxing video is mandatory for all return, refund, or replacement requests.

The video must:

  • Be one continuous recording (no edits or cuts)
  • Clearly display the shipping label
  • Show all sides of the sealed package
  • Capture the product being opened only after packaging verification

Requests submitted without a valid unboxing video cannot be processed.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and unaltered
  • The item must be in the same condition as delivered
  • The item must be returned in its original packaging
  • Proof of purchase is required

Please do not ship any item back unless instructed by our support team.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Digital or downloadable products
  • Selected health and personal care items (as specified on the product page)

Refund Policy

Once your return is received and inspected:

  • You will be notified via email regarding approval or rejection.
  • Approved refunds are processed to the original payment method.
  • Processing time is up to 5 working days.

Delayed or Missing Refunds

If a refund has not yet reflected:

  • Please recheck your bank or UPI account.
  • Contact your payment provider, as processing times may vary.

For further assistance, contact us at:

Email: Support@martbazar.in (Update if your support email is different)

Phone: +91 9313194352 (WhatsApp Click Here)

Response Time: 12–24 hours

Sale & Promotional Items

Products purchased during sales, promotions, or special offers are non-refundable.

Replacement Policy

Eligible Replacement Cases (No Additional Shipping Charges)

Replacements are offered in the following cases:

  • Product received is damaged
  • Product is defective or non-functional
  • Incorrect product delivered due to our error

Preference-Based Replacement (Shipping Charges Applicable)

We understand that you may occasionally wish to request a replacement that does not fall under the standard eligibility criteria, such as:

  • Colour preference change
  • Design or variant change
  • Fit-related or personal preference concerns

In such cases, we will still be happy to arrange a replacement for you, subject to:

  • The product being unused and in original condition
  • Replacement being subject to availability
  • Additional shipping charges, which will be communicated and must be paid in advance

Preference-based replacements are provided as a customer convenience and are not covered under free replacement terms.

To initiate any replacement request, please contact:

Email: Support@martbazar.in (Update if your support email is different)

Phone: +91 9313194352 (WhatsApp Click Here)

Support Hours: Monday to Saturday | 11:00 AM – 5:00 PM

Responses may be delayed on holidays; usual response time is 12–24 hours.

Gift Orders

  • If the item was marked as a gift at checkout, an equivalent gift credit will be issued after return approval.
  • If not marked as a gift, the refund will be processed to the original purchaser.

Shipping & Returns

  • In some cases, we will arrange a return pickup from your location; in other cases, customers may be required to self-ship the product, depending on location, product size, and logistics feasibility.
  • Shipping charges are non-refundable.
  • Return shipping fees may be deducted from the refund amount.
  • For orders valued above ₹4,000, we strongly recommend using a trackable courier service.

Important FAQs

What is the return window?

Returns can be requested within 10 days of delivery.

Is the unboxing video mandatory?

Yes. All claims require a valid, uninterrupted unboxing video.

Can I exchange an item for another colour or design?

Yes. Preference-based replacements are possible; however, additional shipping charges will apply.

How long do refunds take?

Approved refunds are processed within 5 working days.

Who bears the return shipping cost?

Return shipping is borne by the customer.